This course is designed to instruct and prepare the student to become proficient in providing excellent Customer Service and sharing the Aloha Spirit with co-workers and customers.
This class will assist you to:
- Understand the concepts behind Customer Service
- Understanding the reasons for following company policies and procedures
- Learning to communicate properly with co-workers
- Learning to communicate properly with the customer
- Practice phone, fax, and e-mail etiquette
- Work productively within groups or teams
- Apply ethical standards in the workplace
- Handle your emotions
- Be a good listener
- Improve your customer service techniques
Benefits to Employers:
- Reduce employee turnover
- Increase Customer Loyalty and referrals
- Increase sales
- Lower employee absentism
- Lower customer complaints
- Work productively within groups or teams
- Improve PR and Community Relations
- Lower marketing costs
This is an optional 4-hour or 8-hour workshop, with measurement follow-up.
Contact us to create your customized program, or stay tuned for the new schedule -- coming soon!
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